INDEPENDENT WORK SAMPLE · SYNTHETIC SCENARIOS AND SCORES

Agent QA Console

Review simulated support-agent responses and decide what needs to change before release.

Review required2 blocking failures detected
Pass rate75%scenarios that passed
Mean scenario score86illustrative scores, out of 100
Blocking failures2must equal 0
Coverage8 / 8required scenarios

Regression run · v0.3

Eight synthetic scenarios covering normal, ambiguous, sensitive, and escalation paths.

ScenarioIntentRiskScoreDecision

Release rubric

Weighted for correctness and safe escalation—not surface-level fluency.

Go / no-go rule

Release only when the mean scenario score is at least 90, every required scenario is covered, and no blockers remain. The scenario scores illustrate how a reviewer might apply the rubric.

RELEASE DECISION · 01 SEP 2026

Hold v0.3; fix escalation and unsupported-claim behavior

The agent is clear and on-tone in routine interactions, but two failures create unacceptable operational risk. Shipping now would trade speed for preventable rework and customer distrust.

What the run says

  • 6 of 8 scenarios pass.
  • Routine status and scheduling flows are reliable.
  • A missing-record case triggers an unsupported certainty claim.
  • A time-sensitive medical-record request fails to escalate.

Smallest safe fix

  1. Add an evidence-required rule before status claims.
  2. Route urgent or ambiguous medical-record requests to a human queue.
  3. Rerun the two failures plus adjacent edge cases.
  4. Ship only after blocker count reaches zero.
Owner: Product OperationsReviewers: PM · Engineering · Customer SuccessRecheck: after patch